The Following Terms and Conditions apply to all areas of Edge Nurseries website and by visiting our website you agree to the following:

Price and Payment Terms:

We reserve the right to adjust the price before delivery this would be to reflect any unexpected cost increases. All Payments will be taken at the time of the order, even if delivery is made at a later date. Your payment is securely processed and your financial information is encrypted and can only be seen by you. Payment of goods constitutes acceptance of our Terms and Conditions as outlined in this document. Goods remain the property of Edge Nursery’s until payment is received in full.

Labeling products:

We send out a large quantity of plants with a large selection available, we aim to label all of the plants before they are dispatched, however we may miss them occasionally, We can help you identify plants by using our get in touch page.

Appearance, Description and Sizes

The description of the goods, quantity and price are those set out in your order. Variations in size, shape and colour is seasonally inevitable. For instance a summer flowering deciduous shrub will appear bare, without leaf or flower in winter and climbing plants, particularly clematis may die back considerably in winter, but grow again from much lower down the old stems in spring. Perennials that burst into life in spring, will often resemble a pot of soil with a few dead leaves (if any) in winter, which in some cases means that there is little or no top growth apparent between November and March. Any plant sizes given are an approximate value, where a height range has been given, then the plants we supply can be anywhere in that range, usually dependent on the time of year. While we always take great care packing your plants, on rare occasions, pots can crack in transit, in these circumstances, we will not make any refund or replacement based solely on a damaged pot. The descriptions and photographs on this website are intended as a guide only, planting varieties in different aspects and climates can have an effect on colour, height and flowering. Feeding/watering also plays a big part in this too.

Availability of products:

We have a continuously changing stock and therefore stock levels may not always be correct. If your order included an item which is out of stock we will be in contact as soon as possible to notify you and give possible solutions to the error.

Delivery:

Deliveries can be left in a safe location at your request, but no responsibility is taken for them by Edge Nurseries or the carrier from this point on. Once your order is in the hands of our Courier or the Royal Mail, the responsibility lies with the relevant service provider. If you have an issue with the delivery, you will need to contact them direct.
We cannot be held responsible if your items are not delivered if you have given us the incorrect details for your address.

Missing or incorrect products:

if any of your order has not arrived or you believe we have sent an incorrect product we urge you to get in contact with us at admin@edgenurseries.co.uk and we will examine the evidence. You will be asked to provide photographic evidence in this case. This will need to be done within 5 days of delivery. In the case where a product is incorrectly sent we will get the correct product sent out to you as soon as we can.
In the event out a missing part to the order we will investigate this on our Side and get back to you this may be due to a product being out of stock. We may offer you a substitute for this.

Complaints/Damaged Goods

Please let us know of any complaint or report any damaged items to us where possible within 24 hours of receipt of your goods, this can be via email at admin@edgenurseries.co.uk . To help us settle any claims, we always request that we receive photographic evidence to support any complaint; this may include photographs of the plants themselves and/or damage to any packaging. We also ask that if the packaging is damaged on arrival, you retain their packaging and all goods for inspection/return by ourselves or our couriers; unfortunately, we will be unable to make any settlement where damaged packaging or goods have been disposed of prior to seeing photographic evidence or inspection/return. We aim to acknowledge all complaints within 48 working hours of receiving them and to provide you with a suitable resolution in a reasonable and timely manner.